Customer Service Representatives salary

SOC 43-4051 · BLS OEWS May 2025

Median

$44,770

per year, nationally

Middle half

$36,870–$51,780

25th to 75th percentile

Employed

2.6M

in the U.S.

Growth 2024–34

-5.5%

341,700 openings/yr

What the range looks like

A single median hides most of what a job pays. The bar below is the full national range: the wash spans the 10th to 90th percentile, the solid bar is the middle half, and the tick is the median.

$31,750$63,590

10th: $31,750
25th: $36,870
Median: $44,770
75th: $51,780
90th: $63,590

Getting in

Typical education to enter: High school diploma or equivalent
Related work experience: None
On-the-job training: Short-term on-the-job training

Entry requirements describe what is typical, not mandatory. Source: BLS Employment Projections, 2024–34.

Where customer service representatives earn the most

Nominal pay and pay adjusted for local prices rank states differently — a high-wage state with high costs can be worse off in real terms than a middling one. Switch between the two below.

The median wage as published, before local prices are taken into account.

#	State	Median	Cost of living	Employed	Concentrationvs. national
1	Washington	$50,330	107.0	39,760	0.67×
2	California	$49,560	110.7	176,850	0.58×
3	Massachusetts	$49,120	105.8	49,990	0.82×
4	Minnesota	$48,800	98.6	53,340	1.08×
5	District of Columbia	$48,250	109.9	7,550	0.64×
6	Delaware	$48,190	99.8	7,470	0.92×
7	Connecticut	$48,090	103.6	24,490	0.86×
8	New York	$48,000	107.9	141,090	0.87×
9	New Jersey	$47,740	108.8	59,690	0.83×
10	Rhode Island	$47,550	102.3	7,890	0.94×
11	Colorado	$47,540	103.1	38,770	0.81×
12	Vermont	$47,500	98.0	2,870	0.57×
13	Oregon	$47,450	103.4	19,440	0.59×
14	New Hampshire	$47,300	104.2	12,750	1.12×
15	Maine	$47,160	97.0	7,560	0.71×
16	Wisconsin	$46,970	94.1	50,840	1.04×
17	Illinois	$46,130	100.0	100,970	0.99×
18	Iowa	$46,090	87.8	30,100	1.16×
19	Arizona	$45,690	100.7	87,020	1.61×
20	Hawaii	$45,650	110.0	8,010	0.76×
21	Ohio	$45,610	92.8	85,930	0.93×
22	Montana	$45,290	94.6	4,910	0.57×
23	Alaska	$45,150	102.4	2,410	0.44×
24	North Dakota	$44,670	89.0	5,750	0.80×
25	Pennsylvania	$44,630	97.6	94,340	0.93×
26	Missouri	$44,190	90.8	50,530	1.03×
27	Michigan	$43,950	96.2	71,310	0.97×
28	Nebraska	$43,940	90.1	15,340	0.90×
29	Idaho	$43,200	95.5	18,770	1.31×
30	Indiana	$43,140	93.3	44,630	0.84×
31	Utah	$43,140	98.9	44,490	1.54×
32	Maryland	$42,830	105.0	37,740	0.82×
33	Tennessee	$42,830	91.9	59,730	1.09×
34	Virginia	$42,730	101.1	59,850	0.87×
35	Wyoming	$42,340	92.7	2,110	0.45×
36	South Dakota	$40,650	88.6	6,120	0.80×
37	Nevada	$40,560	100.0	32,110	1.24×
38	Florida	$40,440	103.4	228,000	1.38×
39	Texas	$40,420	97.1	337,170	1.44×
40	Kansas	$40,320	90.1	29,200	1.22×
41	North Carolina	$40,240	94.3	89,510	1.09×
42	Georgia	$39,630	96.3	97,850	1.20×
43	New Mexico	$39,030	92.2	16,950	1.17×
44	South Carolina	$38,860	93.7	51,000	1.33×
45	Kentucky	$38,700	90.2	38,630	1.16×
46	Oklahoma	$38,650	87.8	34,460	1.21×
47	West Virginia	$38,430	89.5	9,860	0.84×
48	Alabama	$38,400	88.8	33,290	0.94×
49	Arkansas	$37,840	86.9	20,680	0.95×
50	Louisiana	$37,330	88.2	25,780	0.80×
51	Mississippi	$36,380	87.0	20,860	1.07×

Cost of living is the BEA regional price parity for all items, where 100 is the national average. Concentration is the BLS location quotient: how much more of the local workforce does this job than the national average, so 2.00× means twice the national share. It is often the reason wages differ — a place that concentrates an occupation has the employers and the competition for it. States where customer service representatives wages are suppressed by BLS for confidentiality are omitted.

Best paying metro areas for customer service representatives

The 40 highest-paying metros with a published estimate. BLS suppresses roughly half of all occupation-by-metro cells, so a metro absent here has no local figure rather than a low one.

The median wage as published, before local prices are taken into account.

#	Metro area	Median	Cost of living	Employed	Concentrationvs. national
1	San Jose-Sunnyvale-Santa Clara, CA	$60,480	110.4	8,860	0.47×
2	San Francisco-Oakland-Fremont, CA	$57,830	115.6	19,930	0.50×
3	Seattle-Tacoma-Bellevue, WA	$53,550	111.1	25,840	0.74×
4	Napa, CA	$53,360	112.6	640	0.49×
5	Santa Rosa-Petaluma, CA	$51,810	107.8	1,750	0.51×
6	Vallejo, CA	$51,210	108.5	1,130	0.47×
7	Burlington-South Burlington, VT	$50,160	100.9	1,250	0.62×
8	Stockton-Lodi, CA	$49,990	105.1	2,650	0.55×
9	Bridgeport-Stamford-Danbury, CT	$49,970	106.9	5,660	0.84×
10	Sacramento-Roseville-Folsom, CA	$49,940	106.7	11,510	0.64×
11	Boston-Cambridge-Newton, MA-NH	$49,920	108.3	37,780	0.84×
12	Kahului-Wailuku, HI	$49,750	109.4	690	0.56×
13	Manchester-Nashua, NH	$49,630	105.7	4,680	1.40×
14	Olympia-Lacey-Tumwater, WA	$49,630	103.7	1,430	0.66×
15	New York-Newark-Jersey City, NY-NJ	$49,590	112.6	125,570	0.79×
16	Minneapolis-St. Paul-Bloomington, MN-WI	$49,480	104.8	38,630	1.19×
17	Longview-Kelso, WA	$49,460	97.5	380	0.55×
18	Oxnard-Thousand Oaks-Ventura, CA	$49,190	110.5	2,860	0.53×
19	Yuba City, CA	$49,170	104.2	480	0.56×
20	Mount Vernon-Anacortes, WA	$49,160	102.4	400	0.46×
21	Santa Maria-Santa Barbara, CA	$49,080	108.8	1,350	0.40×
22	Des Moines-West Des Moines, IA	$48,880	91.7	12,070	1.79×
23	Los Angeles-Long Beach-Anaheim, CA	$48,840	113.6	66,590	0.64×
24	San Diego-Chula Vista-Carlsbad, CA	$48,730	111.9	14,030	0.55×
25	Portland-Vancouver-Hillsboro, OR-WA	$48,650	105.4	12,720	0.63×
26	Walla Walla, WA	$48,590	98.5	150	0.35×
27	Denver-Aurora-Centennial, CO	$48,590	105.8	23,560	0.88×
28	Wenatchee-East Wenatchee, WA	$48,590	103.9	450	0.52×
29	Kenosha, WI	$48,360	101.1	1,000	0.79×
30	Midland, MI	$48,250	91.9	620	0.99×
31	St. Cloud, MN	$48,120	87.6	1,850	1.07×
32	Santa Cruz-Watsonville, CA	$48,110	109.9	820	0.50×
33	Hartford-West Hartford-East Hartford, CT	$48,050	102.7	9,750	0.97×
34	Salinas, CA	$48,010	109.0	880	0.28×
35	Elkhart-Goshen, IN	$48,000	90.3	1,540	0.72×
36	Portland-South Portland, ME	$47,910	101.9	3,480	0.72×
37	Redding, CA	$47,890	100.7	630	0.53×
38	Barnstable Town, MA	$47,880	98.4	1,310	0.83×
39	Milwaukee-Waukesha, WI	$47,840	96.9	14,080	1.03×
40	Hanford-Corcoran, CA	$47,840	101.6	210	0.26×

Cost of living is the BEA regional price parity for all items, where 100 is the national average. Concentration is the BLS location quotient: how much more of the local workforce does this job than the national average, so 2.00× means twice the national share. It is often the reason wages differ — a place that concentrates an occupation has the employers and the competition for it. Metro areas where customer service representatives wages are suppressed by BLS for confidentiality are omitted.

Similar occupations

Other jobs in the same field, with what each pays nationally.

Receptionists and Information Clerks$38,010
Hotel, Motel, and Resort Desk Clerks$35,070
Court, Municipal, and License Clerks$48,700
Loan Interviewers and Clerks$50,020
Eligibility Interviewers, Government Programs$54,210
Interviewers, Except Eligibility and Loan$45,920
Information and Record Clerks, All Other$49,500
Reservation and Transportation Ticket Agents and Travel Clerks$44,390